Return Authorization Policy and Procedures For
Christmas Decor Franchises
We sincerely appreciate your business. In order to expedite product return and account credits, we are providing a detailed outline of the return policies and procedures. These policies/procedures are put in place to ensure proper and expedient handling of your returns.
All returns to TDG must have a Return Merchandise Authorization (RMA) number to be accepted for consideration for return credit.
- The RMA process will be located on line via the TDG Intranet site. There will be a link to take you directly to the RMA form.
- All RMA submissions must be received by our office by January 20, 2015
- All RMA packages must be received by our warehouse by January 26, 2015
- We will have all RMA reviews and notification completed by February 2, 2015
- In order for decor dollars to be available for use, ALL accounts must be in good standing and ALL RMA disputes be resolved by February 17, 2014.
The Decor Group (TDG) will warranty all products for one season, unless there is a manufacturer warranty. In these cases, TDG will follow the warranty offered by the vendor.
Overstock items are defined as product ordered in surplus and product ordered incorrectly. If you order the incorrect product or exceeded the quantities you need, and want to return product, TDG will accept the return. In these instances there will be a 20% restocking fee charge and the return freight charge will be deducted from the credit that is issued. We will only accept full and unopened cases. Other exceptions exist for drop shipped items, see “Drop Ship” section for clarification.
Valid reasons for Returning Merchandise
If you receive product that is defective out of the box, or is found to be defective within the warranty period, we will accept a return. If there are known defects or failures and/or product recalls from the vendor, we will negotiate the best possible scenario for the franchisee and will communicate what the credits and/or procedures will be for the product recall.
Drop Ship Items
Product that was drop shipped will be warranted by TDG through the original manufacturer. TDG will provide our customer with the original manufacturer’s RMA number and product will be sent to the original manufacturer. TDG will issue credit to the customer once TDG receives credit from the original manufacturer. Drop Ship vendors may or may not accept overstock returns. In these instances TDG will contact you and provide explanation of the denial of your Overstock RMA.
TDG will pay return shipping cost for any and all product deemed defective. All other shipping costs will be the responsibility of the Franchise. If the merchandise returned is determined to not meet the RMA requirements and is denied, all shipping charges will be charged to the required credit card or ACH provided on the RMA form.
Defective Product-Quality Control
TDG will review and test all return products upon arrival. We will not warranty any product that was not originally purchased through Christmas Decor. Product warranty is good for one season of use. All warranty decisions are at the discretion and judgment of TDG.
TDG understands that situations exist where an RMA must be facilitated during the season. These situations will be handled on a case-by-case basis at the sole discretion of TDG Customer Service Management. To facilitate an in-season RMA you must contact TDG Customer Service directly.
Form of Payment on File
In the event that product needs to be exchanged, whether due to incorrect ordering or order fulfillment, TDG will use the form of payment on file and temporarily charge for the new product until the return of the original purchase is received at which time a credit will be issued. Credit issued will be in full if the order was incorrectly fulfilled. Credit will be issued less 20% + freight if the original order was ordered incorrectly.
Payment on file will also be used to charge for freight on items determined not to qualify for RMA as defined in the section titled “Defective Product-Quality Control.